Can I pay at reception?
Unfortunately, we will only be able to
admit pre-booked visitors, therefore we recommend that all visitors book and pay for their tickets before arriving at Dundee Science Centre.
Visitor Information
Introduction
We are excited to welcome you back into Dundee Science Centre!
Our Centre has been transformed through our £2.1 million CONNECT Project and we cannot wait for you to experience our new facilities and exhibitions for all ages including our redesigned Café Create, and our brand-new provision for early years including our "We are Exploring" Zone.
We hope the visiting information below will give you some insight of what to expect when visiting Dundee Science Centre and allow you to visit us with confidence. Please do not hesitate to get in touch with our team if you have any questions.
We hope the visiting information below will give you some insight of what to expect when visiting Dundee Science Centre and allow you to visit us with confidence. Please do not hesitate to get in touch with our team if you have any questions.
Booking Information
Pre-booking and purchase of tickets to Dundee Science Centre is required for your visit. In order to manage the number of visitors in the Centre for physical distancing, timed entry will be necessary and we are asking that our visitors book a specific visiting time.
There are limited tickets available as we will be welcoming fewer visitors than normal. Once your ticket has been purchased, you will have to complete a Track & Trace online form prior to your visit. If you are feeling unwell or have COVID-19 symptoms, please stay home. You can contact us at staff@dundeesciencecentre.org.uk to let us know that you will be unable to attend.
Would I be able to cancel?
Yes, if you are unable to attend due to government restrictions, feeling unwell or have COVID-19 symptoms, please contact
staff@dundeesciencecentre.org.uk
to rearrange or cancel your booking. We will not be able to refund you if we are not alerted by e-mail ahead of your allocated arrival time.
How busy will it be?
Our visitor numbers will be limited and significantly lowered to ensure that our Centre will not be busy at any given time.
Are you doing Track and Trace?
Yes. We will be using the Dundee and Angus Chamber of Commerce Track and Trace app.
All visitors will be asked to complete a Track and Trace online form prior to your visit. We do not store or have access to your contact information. Your details will be kept safe and secured, this information will only be made available to the NHS Test and Protect team for the purpose of contact tracing should they require it.
How will Dundee Science Centre stay ventilated?
We are an open plan facility with plenty of ventilation - all doors to rooms will remain open and if needed entrance and exit doors will be kept open.
Do I have to wear a face mask?
Yes, all visitors are required to wear a face covering during their visit unless they are children aged under 5 years or are exempt for health reasons.
We are a hidden disability friendly premises. If you have a condition that prevents you from wearing a face mask, you can wear a sunflower scheme lanyard, and we will have lanyards and badges available at reception.
Will social distancing be in place?
Yes, we ask that our visitor keep a safe distance from other visitors (we recommend a 2m distance). We have significantly reduced the number of people who can visit us on any given day and we will be operating a timed entry system to keep the visitor numbers low within the Centre. There will be signage on the floors, walls and screens to remind our visitors to socially distance in the Centre.
Are the toilets open?
Yes, the toilets are open for our visitors to use. They will be regularly cleaned throughout the day.
Is the coffee shop opened?
Yes, we are proud to be showing you our brand new space and our new Café Create, we will be operating a limited Light Bite menu with coffee and cake available only for the time being. There will also be online deals you can purchase from our web site prior to your visit.
Safety Measures
New safety measures include, but are not limited to, the following:
- Extensive and regular cleaning across the Centre, including exhibits and toilets during opening times. Extra attention is given to frequent touch points such as handrails, escalators, lift buttons and all hard surfaces.
- All staff and visitors (excluding those under 5 years old) will be required to wear a face mask unless exempt from doing so.
- Hand sanitising stations are available throughout the Centre for use by everyone.
- Social distancing must be adhered to (1 m in Coffee shop, 2m in all other areas.) Socially distanced floor markers are in place in queuing areas.
- Screens have been installed at all till points.
- All transactions are either in advance or by card (ideally contactless).
- Sanitising wipes and signage are in place around exhibits for visitors to wipe down after use.
- Visitor numbers are significantly reduced to support social distancing.
- We are operating a zero-tolerance policy to anyone who does not adhere to social distancing guidelines in place.
- Signage is in place throughout the building to help guide you and maintain social distancing.
Cleaning
We are carrying out deep cleans and sanitising surfaces ahead of opening. Our team will be cleaning the Centre daily and in-between visits. Our timed entry system will enable us to clean the exhibits before the next set of visitors arrive. Our toilets and coffee shop area will also be routinely cleaned throughout the day.
If you have any concerns during your visit, please don’t hesitate to ask a member of the team.
Further Questions
Please e-mail us at staff@dundeesciencecentre.org.uk if you have any further questions or drop us a message on social media.